Privacy Policy

At Luxury Essence, we are passionate about crafting exquisite, high-quality fragrances that embody elegance, sophistication, and timeless luxury. Our mission is to bring premium, hand-selected scents to perfume enthusiasts across the UK and beyond.

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website (www.luxuryessenceltd.co.uk), whether you browse, create an account, make a purchase, or sign up for our marketing communications. We are committed to handling your personal data with care and transparency, ensuring compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Our Commitment to Privacy

We understand that your personal information is valuable and take every necessary measure to protect it. We do not sell, trade, or rent your personal data to third parties. Our privacy practices are designed to provide you with a secure and enjoyable shopping experience while respecting your rights and preferences.

Company Details

Luxury Essence operates as Luxury Essence Ltd, registered in the United Kingdom. Our registered business address is:

Luxury Essence Ltd
4 Orchard Gardens Blackburn,BB2 5FF United Kingdom

How to Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us through one of the following methods:

We strive to respond to all privacy-related inquiries within 30 days and ensure that your rights under UK data protection laws are upheld.

What Data We Collect

When you use our website, we may collect the following types of personal data:

A. Information You Provide

  • Personal Details: Name, email address, phone number.
  • Billing & Shipping Details: Address, postcode, and payment details (processed securely by our payment provider).
  • Account Information: If you create an account, we store your login credentials.
  • Communication Data: Messages or feedback you send us.

B. Information We Collect Automatically

  • Device & Browsing Data: IP address, browser type, device type, and browsing activity on our website.
  • Cookies & Tracking Data: To improve your experience and personalize content (see Section 6: Cookies).

How We Use Your Data

We use your data for the following purposes:

  1. Order Processing: To fulfil your perfume purchases and deliver your orders.
  2. Customer Support: To respond to inquiries and provide assistance.
  3. Marketing & Promotions: To send you special offers (only with your consent).
  4. Website Improvement: To analyze website usage and enhance user experience.
  5. Legal Compliance: To comply with legal and regulatory obligations.

Legal Basis for Processing (under UK GDPR):

  • Contractual Obligation: When processing orders.
  • Legitimate Interests: For security, fraud prevention, and business improvements.
  • Consent: For marketing emails (you can withdraw consent anytime).
  • Legal Compliance: When required by law.

Sharing Your Data

We may share your data with:

  • Payment Processors: (e.g., Stripe, PayPal) to securely process transactions.
  • Delivery Partners: (e.g., Royal Mail, courier services) for order fulfilment.
  • IT & Security Services: To maintain website security.
  • Legal & Regulatory Authorities: If required by law.

We do not sell your personal data to third parties.

How We Store & Protect Your Data

We store your personal data securely and take all reasonable steps to prevent unauthorized access, loss, or misuse. Your payment details are encrypted and processed through secure third-party providers.

Data is retained only as long as necessary for business or legal purposes:

  • Order Information: Kept for 6 years for tax and accounting records.
  • Marketing Data: Kept until you unsubscribe.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To measure website performance (e.g., Google Analytics).
  • Marketing Cookies: To personalize ads (only with your consent).

You can manage cookie preferences in your browser settings.

Your Rights Under UK GDPR

As a UK resident, you have the following rights:

  • Access Your Data: Request a copy of your personal data.
  • Correct Your Data: Request corrections to inaccurate data.
  • Delete Your Data: Request deletion of personal data (subject to legal requirements).
  • Withdraw Consent: Opt out of marketing at any time.
  • Object to Processing: In certain circumstances.
  • Request Data Portability: Receive a copy of your data in a structured format.

To exercise your rights, contact us at [email protected]

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies. Please review their policies before sharing your data.

Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

Contact Us

For any questions regarding this Privacy Policy or your personal data, contact us at:
Email: [email protected]
Address: 4 Orchard Gardens, Blackburn BB2 5FF United Kingdom.