Terms of Service

Welcome to Luxury Essence! These Terms of Service govern your use of our website (www.luxuryessenceltd.co.uk) and the purchase of our products. By accessing our website or making a purchase, you agree to these terms. Please read them carefully.

About Us

Luxury Essence (“we,” “our,” or “us”) is a UK-based company specializing in premium perfumes. We operate the website www.luxuryessenceltd.co.uk and provide our products to customers in the UK and internationally (where applicable).

  • Company Name: Luxury Essence Ltd.
  • Registered Address: 4 Orchard Gardens Blackburn BB2 5FF United Kingdom
  • Email: [email protected]

Eligibility to Use Our Website

To use our website and purchase products, you must:

  • Be at least 18 years old or have parental consent to place an order.
  • Provide accurate and up-to-date personal and payment information.
  • Use the website lawfully and not for fraudulent or illegal activities.

Ordering and Payment

A. Placing an Order

  • When you place an order, you will receive an email confirmation. This does not mean the order is accepted.
  • We reserve the right to accept or decline an order at our discretion.
  • If we are unable to fulfill your order, we will notify you and provide a refund if payment has been made.

B. Payment Methods

We accept secure payments via:

  • Debit/Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods as displayed at checkout

Payments are processed securely. We do not store your payment details.

C. Pricing & Taxes

  • All prices are listed in GBP (£) and include applicable VAT unless stated otherwise.
  • We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

Shipping & Delivery

A. Shipping Policy

  • We ship within the UK currently.
  • Estimated delivery times are displayed at checkout and may vary based on location.
  • Once dispatched, tracking details (if available) will be sent via email.

B. Delivery Issues

  • We are not responsible for delays caused by external factors (e.g., postal strikes, customs processing).
  • If an item is lost or arrives damaged, please contact us within 48 hours of delivery.

Returns & Refunds

We want you to be satisfied with your purchase. If you wish to return a product, please follow the guidelines below:

A. Eligibility for Returns

  • Returns must be requested within 14 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging.
  • Due to hygiene reasons, opened or used perfumes cannot be returned unless faulty.

B. Refund Process

  • Contact us at [email protected] with your order number and reason for return.
  • Approved returns must be sent back at the customer’s expense unless the item is faulty.
  • Refunds (excluding shipping fees) will be processed within 14 days of receiving the returned item.

Cancellations & Order Changes

  • You may cancel your order within 24 hours of placing it unless it has already been dispatched.
  • To request an order change or cancellation, contact us at [email protected] immediately.

Product Information & Availability

  • We make every effort to ensure accurate product descriptions and images. However, slight variations may occur.
  • Availability of products is subject to change without notice.

Intellectual Property Rights

  • All website content, including logos, images, and text, is the property of Luxury Essence and protected under copyright laws.
  • You may not copy, modify, or distribute our content without permission.

User Conduct & Restrictions

You agree not to:

  • Use our website for unlawful or fraudulent activities.
  • Attempt to hack, disrupt, or misuse the website.
  • Post false reviews or misleading information.

Limitation of Liability

  • We are not responsible for indirect damages, including loss of profits, arising from the use of our website or products.
  • Our liability is limited to the total amount paid for the order in question.

Privacy Policy

Your personal data is collected and processed in accordance with our [Privacy Policy], which can be found [here].

Governing Law & Dispute Resolution

  • These Terms of Service are governed by the laws of England and Wales.
  • Any disputes shall be resolved in the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms of Service. Changes will be posted on this page with the updated date. Continued use of our website after changes implies acceptance of the updated terms.

Contact Us

If you have any questions about these terms, please contact us at:
Email: [email protected]